Frequently Asked Questions at MellWin
This FAQ section addresses common questions about Mell Win services. Players can find answers to questions about minimum deposits, processing times, wagering requirements, and technical requirements for using the platform. For questions not covered in this section, players can contact customer support through live chat, email or phone. Players should review these answers before contacting support, as most common issues are addressed here.
General Questions
How do I create an account?
Click the "Registration" button on the homepage. Fill in the registration form with your personal details including name, date of birth, email address and physical address. Create a username and password. Accept the terms and conditions. Verify your email address by clicking the link sent to your inbox. The process takes approximately 2-3 minutes.
Why was my account verification at MellWin rejected?
Common reasons for verification rejection include: blurry or incomplete documents, expired identification, documents that don't match registration details or missing information. Documents must be clear, complete and valid. Proof of address must be dated within the last 3 months. If rejected, you will receive an email explaining what needs to be corrected. Submit new documents through your account settings.
What is the minimum deposit amount?
The minimum deposit is $10 for most payment methods. Bank transfers require a minimum of $50. Cryptocurrency deposits require a minimum of $20. Maximum deposit limits vary by payment method: credit cards allow up to $5,000, e-wallets up to $10,000 and cryptocurrency up to $50,000 per transaction. Daily and monthly limits also apply based on account verification status.
How long do withdrawals take to process?
Withdrawal processing times at MellWin Casino depend on the payment method. E-wallets process within 24-48 hours. Credit and debit cards take 3-5 business days. Bank transfers require 5-7 business days. Cryptocurrency withdrawals complete within 1-24 hours. All withdrawals undergo a 24-hour pending period for security checks. First withdrawals take longer due to verification requirements.
What are wagering requirements?
Wagering requirements specify how many times bonus funds must be bet before becoming withdrawable. For example, a $100 bonus with 30x wagering requires $3,000 in total bets. Different games contribute differently to wagering: slots contribute 100%, table games 10-20% and live casino games 10%. Players have 30 days to complete wagering requirements. Progress can be tracked in the account section.
Can I cancel an active bonus at Mell Win Casino?
Yes, active bonuses can be cancelled through the account settings. Navigate to "My Bonuses" and select "Cancel" next to the active bonus. Cancelling forfeits the bonus amount and any winnings generated from it. Only the original deposit remains in the account. Once cancelled, the same bonus cannot be reclaimed. Consider wagering progress before cancelling.
Why won't games load on my device?
Game loading issues result from: outdated browsers, poor internet connection, blocked cookies or incompatible devices. Try clearing browser cache and cookies, updating to the latest browser version, disabling ad blockers or switching to a different browser. Ensure JavaScript is enabled. For mobile devices, check that you have the latest operating system. Contact support if problems persist.
What happens if my game disconnects during play?
If disconnection occurs during a game round at Casino MellWin, the round continues on the server. The game resumes from the point of disconnection upon reconnection. Winnings for completed rounds are automatically credited to your account. Check game history in your account to verify results. Contact customer support with the game ID and time of disconnection if issues persist.
How is my personal information protected?
We use 256-bit SSL encryption for all data transmission. Personal information is stored on secure servers with restricted access. Payment details are tokenized and never stored in full. Regular security audits ensure system integrity. Two-factor authentication is available for additional account protection. Staff members sign confidentiality agreements and undergo security training. The privacy policy details all data protection measures.
How do I set deposit limits on my account at Casino Mell Win?
Access deposit limits through Account Settings > Responsible Gaming. Select "Deposit Limits" and choose daily, weekly or monthly options. Enter the maximum amount for each period. Confirm changes with your password. Limit decreases take effect immediately. Limit increases require a 24-hour cooling-off period. Multiple limits can be active simultaneously. Email confirmation is sent for all limit changes.