Privacy Policy at MellWin Casino

This Privacy Policy explains how Casino Mell Win collects, uses, stores and protects personal information.

1. Information We Collect

1.1. Account Information

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Physical address
  • Username and password

1.2. Identity Verification Documents

  • Government-issued ID
  • Proof of address
  • Payment method documentation

1.3. Financial Information

  • Payment card details
  • Bank account information
  • Transaction history
  • Deposit and withdrawal records

1.4. Technical Information

  • IP address
  • Device type and operating system
  • Browser type and version
  • Time zone settings
  • Login times and duration

1.5. Usage Information

  • Games played
  • Betting history
  • Bonus participation
  • Communication preferences

2. How We Use Your Information

2.1. Account Management

  • Creating and maintaining user accounts
  • Processing deposits and withdrawals
  • Verifying identity and age
  • Preventing duplicate accounts

2.2. Service Provision

  • Providing access to games and services
  • Processing bets and payouts
  • Administering bonuses and promotions
  • Customer support services

2.3. Legal and Regulatory Compliance

  • Anti-money laundering checks
  • Fraud prevention
  • Responsible gaming measures
  • Regulatory reporting requirements

2.4. Communication

  • Account-related notifications
  • Promotional offers (with consent)
  • Important service updates
  • Security alerts

3. Legal Basis for Processing

3.1. Personal data is processed based on:

  • Contract performance (providing gaming services)
  • Legal obligations (regulatory compliance)
  • Legitimate interests (fraud prevention, security)
  • Consent (marketing communications)

4. Data Sharing and Disclosure

4.1. Service Providers

  • Payment processors
  • Identity verification services
  • Email service providers
  • Cloud storage providers
  • Customer support platforms

4.2. Legal Requirements

  • Gaming regulators
  • Law enforcement agencies
  • Courts and legal proceedings
  • Tax authorities

4.3. Business Transfers

In case of merger, acquisition, or sale of assets, personal data may be transferred to the new entity.

4.4. Third-Party Restrictions

Personal information is never sold to third parties for marketing purposes.

5. Data Security

5.1. Technical Measures

  • SSL encryption for data transmission
  • Encrypted storage of sensitive information
  • Firewalls and intrusion detection systems
  • Regular security audits and testing

5.2. Organizational Measures

  • Limited access to personal data
  • Employee confidentiality agreements
  • Regular staff training on data protection
  • Incident response procedures

6. Data Retention

6.1. Personal data is retained for:

  • Active accounts: Duration of account activity
  • Closed accounts: 5 years from closure
  • Financial records: 7 years for tax purposes
  • Communication records: 2 years
  • Technical logs: 6 months

6.2. Data may be retained longer if required by law or ongoing legal proceedings.

7. Your Rights

7.1. Access Rights

Request a copy of personal data we hold about you.

7.2. Correction Rights

Request corrections to inaccurate or incomplete information.

7.3. Deletion Rights

Request deletion of personal data, subject to legal requirements.

7.4. Restriction Rights

Request restriction of processing in certain circumstances.

7.5. Portability Rights

Receive personal data in a structured, machine-readable format.

7.6. Objection Rights

Object to processing based on legitimate interests or direct marketing.

7.7. Automated Decision Rights

Request human review of automated decisions affecting you.

8. Cookies and Tracking

8.1. Essential Cookies

  • Session management
  • Security features
  • Load balancing

8.2. Functional Cookies

  • Language preferences
  • Login information
  • Game preferences

8.3. Analytics Cookies

  • Usage statistics
  • Performance monitoring
  • Error tracking

8.4. Marketing Cookies

  • Advertising effectiveness
  • Affiliate tracking
  • Remarketing purposes

8.5. Users can manage cookie preferences through browser settings.

9. International Transfers

9.1. Personal data may be transferred to countries outside the European Economic Area.

9.2. Transfers are protected by:

  • Standard contractual clauses
  • Adequacy decisions
  • Appropriate safeguards

10. Children’s Privacy

10.1. MellWin Casino does not knowingly collect data from individuals under 18 years old.

10.2. Accounts created by minors will be closed immediately upon discovery.

11. Marketing Communications

11.1. Marketing emails require explicit consent.

11.2. Users can unsubscribe at any time using the link in emails or through account settings.

11.3. Transactional emails cannot be opted out of while maintaining an active account.

12. Data Breach Procedures

12.1. MellWin Casino maintains incident response procedures for data breaches.

12.2. Affected users will be notified within 72 hours of breach discovery.

12.3. Notifications include breach details and recommended actions.

13. Privacy Policy Updates

13.1. This policy may be updated periodically.

13.2. Material changes will be notified via email.

13.3. Continued use after updates indicates acceptance of changes.

14. Complaints

14.1. Privacy concerns should first be directed to our Data Protection Officer.

14.2. If unsatisfied with our response, complaints may be filed with the supervisory authority.

14.3. Response time for privacy requests is 30 days from receipt.